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Posted by wednhy on 9/2/2009
When there is a mechanical problem with one of united aircraft and it take over thirty minutes to repair and there are passenger wanting to continue on there flight united should provide another aircraft do the right thing for your customers because united they sure don't want no delay in them getting paid.This for flight 7274
Posted by msbullet00 on 4/24/2009
I was traveling with United. Our (my husband and I) original plane was late, which made us miss our connecting flight. United put us on a later flight, which was cancelled. They then put us on a 3rd flight. We were unable to land on this flight due to weather, so they took us back to the airport. We had to pay $200 out of our pocket to take a bus that dropped us off an hour away from the airport we were supposed to arrive at. A few days later we called United to see if they would compensate us for the extra fee we had to pay. They gave us $130 in vouchers (that is what I was told). I was pretty happy with that. When we arrived at the United check-in counter about a week later and tried to check in, I was told that our purchase had been cancelled and that we had been refunded our money. (Our original flight was a total of $530.00 for both round-trip tickets. I was told we had been refunded $130 and they NEVER said anything about canceling our trip.) Because of work and other obligations, we needed to get home that day. We were forced to purchase one-way tickets for $1,200 A PIECE! The check-in counter said that there was nothing they could do for us and we would have to contact customer service later. We were boarded on the plane when they had "technical difficulties." We told to get off the plane and that there would be a 3 hour delay. After waiting in the airport for 3.5 hours, we were told that our flight was postponed until the following day. They never offered to help us find accommodations or help with food costs for this extra night stay. We finally flew out the following day without any more delay. When we arrived home, we contacted customer service and were given the run around for weeks. We wrote a letter to United explaining the situation and asking for a refund of the extra money we had to spend for the one-way tickets, because they cancelled our trip without telling us. We were told by United that "there isn't anything we can do." That was two months ago, and we are still fighting with them. They refuse to do the right thing and their customer service is horrible. My family will never travel with United again.
Posted by Galluses on 2/8/2009
I have no choice but to fly United quite frequently. No airline is perfect, and this is an industry with many problems, but it is clear to me that the other carriers I use often--American, Delta, USAirways-- have a far better system of reservations and services. Among other things, the United voice-recognition robot is inferior, and the outsourced agents (mostly in the Phillipines, I think) are poorly trained and possibly overworked. I have frequent-flyer status in all of the airlines I've mentioned-- and the in-house agent I use will as a courtesy to me deal with all of them regarding upgrades and other ff miles: with the exception of United. She refuses to deal with them, and that coincides with my personal experience. United's corporate tone, which used to be quite good when United actually felt "employee-owned" has become surly, aggressive and unco-operative. I still use United when I need to, but when there is a choice it is to be avoided.
Posted by Kirsten89 on 1/6/2009
I had a ticket for a flight out of Chicago (Ohare) to Los Angeles (LAX) on a Sunday night. I got to the airport to find out that the flight had been overbooked and I was placed on a "confirmed awaiting seating assigments" list. Unfortunatly not enough people missed the flight, or volunteered to give up there seats so I was bumped off the flight. In this process of waiting for my seat I was confronted with rude employees, who didn't care to explain the situation to me. I am only 19 years old and I have never had this occur, I was very confused, and no one cared to help me with my questions. I tried explaining that I had school the next day and medication I needed to take in my luggage, yet the staff waited to tell me that I didn't make it on to the flight after the plane had already taken off. They got me on a flight the next morning, then told me I could choose between $575 or a free round trip flight. The rep told me that taking the $575 would be smarter, so I did. He then said United would put me up in a hotel room and pay for transportation there. I live with my family and wanted to go home so I asked for transportation money instead. The representative calculated how much a cab fare would cost to my town, and came up with $25 each way. He then gave me two $25 vouchers, one for the way there, one for the way back to the airport. I have no idea how much cabs cost and believed what I was told, and accepted the vouchers. When I arrived home the cab fare was $80, I was beyond mad. I am a college student who is very low on money, I can not afford to pay for OTHER PEOPLES MISTAKES. I had to take a cab to the airport the next morning which cost about $80 again. I talked to several people at the airport and all they told me was basically that since I had accepted the vouchers that there was nothing they could do about it. They also told me that since the economy is so bad that they can only give out $25 vouchers, and that I could call customer service but they would just tell me the same thing. How on earth is a hotel room and transportation equal to two $25 vouchers? When I got to LAX I had to get another cab since the person who was going to pick me up the night before had to work now. All these cab rides costed me around $250, once again, I am a college student who has very little money. So basicaly United screwed me over, I was unable to fly out on Sunday night, I missed school on Monday, I could not take my medication and now have to see a doctor to try and somehow fix this, I had to pay $250 in extra cab fares, I didn't have my clothing, mediciation, and other things I needed that were in my luggage which was on the plane, I was faced with several rude employees and I wasted hours of my time waiting at the airport. I will never fly United again and hope those of you reading this will choose a different airline as well. Thank you.
Posted by Kirsten89 on 1/6/2009
I had a ticket for a flight out of Chicago (Ohare) to Los Angeles (LAX) on a Sunday night. I got to the airport to find out that the flight had been overbooked and I was placed on a "confirmed awaiting seating assigments" list. Unfortunatly not enough people missed the flight, or volunteered to give up there seats so I was bumped off the flight. In this process of waiting for my seat I was confronted with rude employees, who didn't care to explain the situation to me. I am only 19 years old and I have never had this occur, I was very confused, and no one cared to help me with my questions. I tried explaining that I had school the next day and medication I needed to take in my luggage, yet the staff waited to tell me that I didn't make it on to the flight after the plane had already taken off. They got me on a flight the next morning, then told me I could choose between $575 or a free round trip flight. The rep told me that taking the $575 would be smarter, so I did. He then said United would put me up in a hotel room and pay for transportation there. I live with my family and wanted to go home so I asked for transportation money instead. The representative calculated how much a cab fare would cost to my town, and came up with $25 each way. He then gave me two $25 vouchers, one for the way there, one for the way back to the airport. I have no idea how much cabs cost and believed what I was told, and accepted the vouchers. When I arrived home the cab fare was $80, I was beyond mad. I am a college student who is very low on money, I can not afford to pay for OTHER PEOPLES MISTAKES. I had to take a cab to the airport the next morning which cost about $80 again. I talked to several people at the airport and all they told me was basically that since I had accepted the vouchers that there was nothing they could do about it. They also told me that since the economy is so bad that they can only give out $25 vouchers, and that I could call customer service but they would just tell me the same thing. How on earth is a hotel room and transportation equal to two $25 vouchers? When I got to LAX I had to get another cab since the person who was going to pick me up the night before had to work now. All these cab rides costed me around $250, once again, I am a college student who has very little money. So basicaly United screwed me over, I was unable to fly out on Sunday night, I missed school on Monday, I could not take my medication and now have to see a doctor to try and somehow fix this, I had to pay $250 in extra cab fares, I didn't have my clothing, mediciation, and other things I needed that were in my luggage which was on the plane, I was faced with several rude employees and I wasted hours of my time waiting at the airport. I will never fly United again and hope those of you reading this will choose a different airline as well. Thank you.
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